We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If you have any questions regarding shipping or want to know about the status of an order, email us at have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Shipments of live animals and plants should not be left unattended. You should be present at the shipping address to receive your package. The tracking information will be sent to your email address when your order gets shipped. If your order comes in after 5:00 PM it’ll be processed the next business day. A business day is Monday through Friday from 8:00 AM to 5:00 PM (CST). Our products are shipped via USPS/UPS/FedEx within 1-2 business days. If you have any questions regarding placing an order or want to know about the status of an order, email us at ship only within the continental United States. We accept PayPal and these credit cards: Visa, MasterCard, Discover, and American Express. The easiest way to place and pay for an order is to use our shopping cart.
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